The pre-order process consists of four simple steps to help you place your order. A brief description is provided below. Once your order has been placed successfully, an order confirmation email will be sent to your inbox. This email is important and should be presented when collecting your parcel. If you do not receive the email within 24 hours after placing your order, please do not hesitate to contact us.
Please provide all required information for both the student and the parent so we can process your order and keep you updated. Ensure that your contact details are accurate, as we will use them to send your order confirmation and any important notifications.
Browse and select the items you wish to pre-order. The student’s upcoming year is very important—if you select the wrong year, the materials may not be suitable. For example, if the student is currently in Year 1, you should select Year 2 as the upcoming year in ‘Enter Your Details’. You can review product details, quantities, and pricing before adding items to your order. Some items may be optional or include remarks, so please read them carefully.
We offer a variety of delivery methods for you to receive your parcel. Please choose your preferred option. Available methods may include home delivery or collection, depending on the campaign. Delivery times and any applicable fees will be displayed before you proceed.
This is the final step of the pre-order process. Please review all information carefully and ensure that your details, selections, and preferences are correct and meet your needs. Complete your purchase by making a secure payment. Once your payment is successful, you will receive an order confirmation email for your reference.
We accept MasterCard and Visa. On the payment page, please select your card type and enter your card number, expiry date, and card security code (if applicable).
An OTP (One-Time Password) may be sent to your registered mobile number, or you may be required to confirm the payment through your bank’s mobile app.
This depends on your card-issuing bank.
Your payment details are securely transmitted via SSL directly to Hang Seng Bank. At no time is your credit card information stored on our servers.
All transactions are handled by a secure payment gateway, which only returns the transaction status (approved or declined).
We do not have access to, nor do we store, any of your personal financial information.”
Exchange requests are accepted within one month of the purchase date. Please provide the order confirmation or other official proof of purchase.
We reserve the right to amend this Privacy Policy at any time by posting the revised version in the “Privacy Policy” section of the Website. The revised Privacy Policy shall become effective immediately upon posting. Users are responsible for reviewing the Website and this Privacy Policy periodically to remain informed of any changes. Continued use of the Website following such revisions constitutes acceptance of the updated Privacy Policy.
We will not share your Personally Identifiable Information with third parties except as described below:
Authorized Third-Party Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as sending administrative or promotional emails, fulfilling orders, delivering packages, processing payments, managing customer lists, analysing data, providing marketing support, improving search results, operating the Website, troubleshooting issues, and providing customer service.
We may also receive information from business partners or affiliates (“Affiliates”) and may share information with service providers to carry out business and administrative functions. For example, when you place an order, we may share payment details with the payment processor to complete the transaction, and share delivery details with courier services to fulfil your order. Similarly, affiliate payment information may be shared with banks for payment processing.
We encourage third-party service providers to maintain their own privacy policies. However, their handling of your Personally Identifiable Information is governed by their own policies and is not under our control.
Business Transfers In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the successor organisation. Any such transfer will remain subject to this Privacy Policy.
Legal Compliance and Protection We may disclose Personally Identifiable Information if required to do so by law or court order, or where necessary to enforce our Terms of Use or other agreements, or to protect the rights, property, or safety of our Website, users, or others.
We take security seriously and implement a range of measures to protect your Personally Identifiable Information. You can access your account on our Website using your email address and password. Your password is encrypted, and we recommend that you do not share it with anyone.
Your Personally Identifiable Information is stored on secure servers that are accessible only to authorised personnel and contractors. In addition, we use Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission, helping to ensure that your data remains secure when it is sent to us.
This Privacy Policy applies only to the collection, use, and disclosure of information by us. Other websites that may be accessed through this Website have their own privacy policies and data collection, use, and disclosure practices. If you follow a link to any such website, we encourage you to review its privacy policy. We are not responsible for the privacy policies or practices of third-party websites.
Public Areas
We may provide areas on our Website where you can publicly post information about yourself, communicate with others, review products, or submit media content. Any information you post in these areas may be visible to other users and companies, and may also appear in search engines or on other websites. As a result, such information may be collected and used by others.
For example, if you include your email address in a public product review, you may receive unsolicited messages. We have no control over who views your posts or how others may use the information you choose to share publicly. Therefore, we encourage you to exercise caution when posting any personal information.
